Last updated: 14 August 2026
Welcome to Indibuy.
These Terms & Conditions (“Terms”) apply when you use our online store or purchase products through indibuy.lv, or other Indibuy-operated online sales channels.
Please read these Terms before placing an order. By placing an order, you agree to these Terms.
Nothing in these Terms limits any mandatory rights available to consumers under Latvian or European Union law.
1. About Indibuy
The Indibuy online store is operated by:
Trading name: Indibuy
Legal business name: SIA “Indibuy”
Indibuy may offer products under its own collections or brands, including LunaLux.
Unless expressly stated otherwise, products marketed under LunaLux or another Indibuy brand and sold through the Indibuy online store are sold by the legal business operating Indibuy.
2. Products
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, materials, finishes and other information displayed in our store are accurate.
However, slight variations may occur because of:
- Screen and display settings;
- Photography and lighting;
- Manufacturing processes;
- Handcrafted or individually finished components; and
- Natural variations in stones, beads and other materials.
These natural or minor variations do not necessarily mean that a product is defective.
Please review the individual product description before purchasing.
3. Jewelry Materials, Finishes and Care
Material and finish information will be provided on individual product pages where relevant.
Descriptions such as gold tone, silver tone, gold finish, silver finish, or similar expressions describe the appearance or finish of a product unless the product is specifically described as being made from solid precious metal.
Jewelry can naturally change in appearance over time depending on its materials and how it is worn, handled and stored.
To help maintain your jewelry, we recommend:
- Avoiding unnecessary contact with water and moisture;
- Avoiding perfumes, cosmetics and chemicals directly on the jewelry;
- Removing jewelry before swimming, bathing or similar activities where appropriate; and
- Storing jewelry carefully when not being worn.
Normal wear and tear should be distinguished from a manufacturing defect or a product that does not conform to the purchase contract. Your statutory consumer rights remain unaffected.
4. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not reserve it.
Occasionally, a product may become unavailable after an order has been submitted because of simultaneous orders, inventory discrepancies, damage discovered during order preparation or another operational issue.
If we are unable to supply an ordered product, we will contact you. If payment has already been received for a product we cannot supply, the appropriate amount will be refunded.
5. Prices
Prices are displayed in the currency indicated on the relevant website or checkout page.
Applicable taxes will be included or presented as required by law.
Any delivery charges will be shown before you confirm your order.
We may change prices at any time for future purchases. A subsequent price change will not normally affect an order that has already been accepted.
If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where legally permitted, cancel the affected order. If payment has already been collected for a cancelled order, it will be refunded.
6. Promotions and Discount Codes
Indibuy may occasionally offer promotional prices, discount codes, bundles or other special offers.
Individual promotions may have additional conditions, such as:
- An expiry date;
- Minimum purchase value;
- Eligible or excluded products;
- Limited availability; or
- Restrictions on combining multiple offers.
Unless otherwise stated, promotional codes have no cash value and cannot be exchanged for cash.
Promotions may be changed or withdrawn prospectively. This will not affect an order already validly concluded under the applicable promotional terms.
7. Placing an Order
Before confirming an order, you will have an opportunity to review the products selected, quantities, prices, delivery details and other relevant information.
When placing an order, you are responsible for ensuring that the information you provide is complete and accurate.
This includes your:
- Name;
- Email address;
- Telephone number where required;
- Billing information; and
- Delivery address or selected delivery location.
After an order has been submitted, we may send an electronic order acknowledgement or confirmation to the email address provided.
8. Order Acceptance
An automated acknowledgement that we have received your order does not necessarily mean that the order has been accepted where applicable law permits additional verification.
We may refuse or cancel an order where there is a legitimate reason, including where:
- A product is unavailable;
- Payment cannot be authorized;
- We reasonably suspect fraud or misuse;
- Delivery cannot be completed to the supplied destination;
- An obvious pricing or product-information error has occurred; or
- Fulfilling the transaction would violate applicable law.
If we cancel an order after payment has been received, the amount due will be refunded.
9. Payment
Available payment methods will be displayed during checkout.
Payments may be processed through independent payment service providers.
You must be authorized to use the payment method selected for your order.
Third-party payment providers may apply their own terms, authentication procedures and security requirements.
Information about how personal data is handled is available on our Privacy Policy page.
10. Delivery
Available delivery methods, delivery destinations, estimated delivery times and charges will be displayed on our website or during checkout.
You are responsible for providing accurate delivery information.
Delivery times are estimates unless expressly stated otherwise.
Delivery may occasionally be delayed because of circumstances outside our reasonable control, including carrier disruption, extreme weather, customs procedures, public holidays or transportation interruptions.
If you experience a problem with your delivery, please contact us at indibuy.lv@outlook.com.
11. European Deliveries
Indibuy may deliver to customers in Latvia and selected other European countries.
The countries currently supported will be shown during checkout.
Delivery charges and estimated delivery times may vary according to destination and delivery method.
We may add or remove delivery destinations as our operations develop.
For destinations where customs duties, import taxes or similar charges may apply, responsibility for such charges will be determined according to the destination and applicable law and, where relevant, communicated during the purchasing process.
Returns, Withdrawal & Refunds
12. EU Right of Withdrawal
Consumers purchasing online within the European Union generally have a statutory right to withdraw from a distance contract within 14 days, subject to applicable legal exceptions.
For a typical order containing one product, this period generally starts when you, or a third party designated by you other than the carrier, receive the product.
Different rules may apply to orders containing multiple products delivered separately.
You do not need to provide a reason for exercising the statutory right of withdrawal.
To exercise your right of withdrawal, you must inform us clearly of your decision before the applicable withdrawal period expires.
Please contact:
indibuy.lv@outlook.com
Include your order number and sufficient information for us to identify your purchase.
13. Returning Products
After validly notifying us of your withdrawal, the product must be returned within the period required by applicable law.
Unless otherwise required by law or expressly offered by Indibuy, the customer is responsible for the direct cost of returning unwanted products.
Returned products should be securely packaged to prevent damage during transportation.
Consumers may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning.
If a product has been handled beyond what is reasonably necessary for this purpose, the customer may be responsible for any resulting diminished value to the extent permitted by law.
14. Exceptions to the Right of Withdrawal
Certain products may be excluded from the statutory right of withdrawal where an exception under applicable consumer law applies.
This may include, where the relevant legal requirements are satisfied:
- Products made to the customer’s specifications;
- Clearly personalized products;
- Certain sealed goods that are unsuitable for return for health protection or hygiene reasons after the seal has been removed; and
- Other categories specifically excluded under applicable law.
Any applicable restriction will be communicated where appropriate.
These exceptions do not remove your statutory rights if a product is defective, damaged, incorrect or otherwise does not conform to the purchase contract.
15. Earrings and Hygiene-Sensitive Products
For hygiene and health-protection reasons, earrings and other pierced jewelry are non-returnable and non-exchangeable once their sealed hygiene packaging has been opened, removed, damaged, or otherwise compromised, to the extent permitted by applicable consumer law.
Customers are therefore advised to carefully review the product description, dimensions, materials, colour, and other product information before opening the hygiene-sealed packaging.
Returns of earrings or other hygiene-sensitive jewelry will only be accepted where the applicable right of withdrawal remains available, including where the original hygiene seal and protective packaging remain intact, or where otherwise required by law.
This restriction does not affect your statutory rights if a product is defective, damaged, incorrect, or otherwise does not conform to the purchase contract.
Indibuy reserves the right to refuse a return where the hygiene seal has been broken or the product has been opened or used and the applicable legal conditions for the hygiene exception are satisfied.
16. Refunds
Where you validly exercise your statutory right of withdrawal, we will issue the refund required by applicable law.
Where required, this will include the price paid for the returned products and the cost of the least expensive standard delivery option offered for the original order.
If you selected a more expensive delivery option, the additional delivery cost may not be refundable where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless another method is agreed and legally permitted.
Where permitted by law, we may withhold reimbursement until we have received the returned products or you provide appropriate evidence that they have been sent back.
17. Damaged, Defective, Missing or Incorrect Products
We take care to inspect and securely package products before dispatch. Customers are strongly requested to record a clear, continuous video while opening the delivered parcel for the first time, particularly for jewelry orders.
The video should, where reasonably possible:
- Show the parcel before it is opened, including its external condition;
- Show the shipping package and seals clearly;
- Record the opening of the parcel continuously, without cuts or editing;
- Clearly show all products and packaging contained inside; and
- Clearly show any visible damage, missing item, incorrect product, or other issue discovered when opening the parcel.
If you receive a product that is damaged, defective, missing, incorrect, or otherwise does not conform to your order, please contact:
indibuy.lv@outlook.com
Please provide:
- Your order number;
- A description of the problem;
- Clear photographs of the product, packaging, and any visible damage; and
- The original unboxing video, where available.
The unboxing video may be used to help us verify the condition of the parcel and its contents at the time it was first opened and to investigate the issue with our delivery or fulfilment partners.
Failure to provide an unboxing video does not automatically remove or limit any statutory consumer rights available under applicable law. Where no video is available, we may request other reasonable evidence necessary to investigate the claim.
We will review reported issues and provide the appropriate remedy in accordance with applicable consumer law.
Your statutory rights relating to defective, damaged, missing, incorrect, or non-conforming goods are separate from the 14-day right of withdrawal and are not limited by our voluntary returns procedures.
18. Consumer Legal Guarantee
Consumers have statutory rights when goods do not conform to the sales contract.
These rights apply independently of any voluntary warranty, return policy or commercial guarantee offered by Indibuy.
Nothing in these Terms is intended to exclude or restrict these mandatory rights.
Website & General Terms
19. Customer Accounts
If our website allows customer accounts, you are responsible for:
- Providing accurate account information;
- Keeping your login credentials confidential;
- Taking reasonable precautions against unauthorized access; and
- Informing us if you suspect that your account has been compromised.
We may restrict or suspend an account where reasonably necessary for security, fraud prevention, legal compliance or serious misuse of our services.
20. Intellectual Property
Unless otherwise stated, Indibuy’s website content—including original photographs, product descriptions, graphics, logos, branding, designs and marketing materials—is owned by, licensed to, or otherwise lawfully used by Indibuy or the relevant rights holder.
Indibuy’s brands and collections, including LunaLux where applicable, may also be protected by intellectual property rights.
Our content may not be reproduced, commercially exploited or distributed without authorization except where permitted by law.
21. Product Reviews and Customer Content
Where our website allows customers to submit reviews, photographs, comments or other content, the submitted material must not:
- Be unlawful;
- Infringe another person’s rights;
- Be fraudulent or deliberately misleading;
- Contain malicious software;
- Contain abusive, threatening or discriminatory material; or
- Otherwise violate applicable law.
We may moderate or remove content where reasonably necessary and legally permitted.
22. Privacy
Your privacy is important to us.
Information about how Indibuy collects, uses, stores and protects personal data, as well as your data-protection rights, is available on our separate Privacy Policy page.
23. Cookies
Our websites may use cookies and similar technologies for purposes including:
- Essential website functionality;
- Shopping-cart and checkout functionality;
- Security;
- Remembering preferences;
- Website analytics; and
- Advertising or marketing where applicable.
Where legally required, non-essential cookies will only be used after obtaining the appropriate consent.
More detailed information about individual cookies, providers, purposes and retention periods may be provided through our website’s cookie-consent interface.
Note: Indibuy intends to maintain a separate Cookie Policy. Until that policy is published, this section provides general information about our use of cookies. Once published, the Cookie Policy will form part of the information governing the use of our websites.
24. Third-Party Services
Our online store may use or link to services operated by third parties, such as payment providers, delivery companies and social-media platforms.
These organizations may operate under their own terms and policies.
Nothing in this section removes any responsibility that Indibuy is legally required to assume in connection with your purchase.
25. Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Nothing in these Terms limits your mandatory rights as a consumer.
To the extent permitted by law, Indibuy will not be responsible for losses that were not reasonably foreseeable or for failures caused by circumstances outside our reasonable control.
26. Events Outside Our Reasonable Control
Occasionally, we may be unable to perform or may be delayed in performing an obligation because of circumstances outside our reasonable control.
These may include significant transportation disruption, natural disasters, extreme weather, telecommunications failures, government restrictions, industrial action or other exceptional circumstances.
Where such circumstances materially affect an order, we will take reasonable steps to communicate with the affected customer and comply with our obligations under applicable law.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our products or operations;
- Payment and delivery arrangements;
- Website functionality;
- Applicable laws or regulations; or
- Other legitimate business requirements.
The Terms applicable to an order will generally be those in effect when the order was placed, subject to mandatory law.
The latest version will be published on our website together with its effective or last-updated date.
28. Governing Law
These Terms are governed by the laws of the Republic of Latvia.
Disputes will be handled in accordance with applicable jurisdiction and consumer protection rules.
Where available, consumers may also use applicable out-of-court dispute-resolution procedures.
29. Contact Us
If you have questions about an order, product, delivery, return, refund or these Terms, please contact:
Indibuy
SIA “Indibuy”
Rīga, Dārzaugļu iela 1 – 102
Latvia
Email: indibuy.lv@outlook.com
Websites: indibuy.lv